Inside the Casino: A Day in the Life of a Dealer

min read
casino dealers standing at two adjacent blackjack poker tables in a casino
BetMGM Jun 13, 2023, 3:42 AM

If you love online casino games or the glitz and glamor of the casino floor, you may have thought about turning your love for gambling into a profession. You might have considered becoming a professional poker player or making a living at the blackjack table — but what about becoming a casino dealer or croupier?

There are many perks to working at a casino, such as flexible working hours, a consistently exciting work environment, decent employee benefits, generous tips and competitive salaries. Interested in exploring further? Here’s what to expect in a day (or night) in the life of a dealer.

The Work Environment

The casino floor never sleeps and the energy is always high, so it’s no exaggeration to say that casino dealers work in a vibrant and fast-paced environment. The floor’s sights and sounds create an exhilarating backdrop, with dealers at the center of the action — it’s up to them to make the magic happen, after all.

Another advantage of working on the casino floor, particularly for outgoing individuals, is the opportunity for social interaction. Dealers can enjoy getting to know all sorts of people from many different walks of life — plus, the environment fosters teamwork and collaboration with fellow dealers and other casino staff members, allowing dealers to create and nurture positive relationships with their colleagues.

So, what can you expect after arriving for your work shift?

  • First up, you’ll change into your dealer uniform.
  • Then, check in with supervisors or managers to receive shift assignments and instructions.
  • Review any updates or changes to game rules, procedures or promotions.
  • Head to your designated table or station and ensure it’s clean, organized and equipped with all necessary equipment.
  • Welcome players to the table.
  • Explain the game rules and procedures to new or inexperienced players.
  • Answer player questions, offer assistance and address any concerns or disputes that may arise during gameplay.
  • Maintain an efficient game pace while ensuring fairness and game integrity.
  • Perform the specific duties related to your assigned game (e.g., dealing cards, spinning the roulette wheel, rolling the dice.)
  • Calculate and pay out winnings, following the established payout structure for each game.
  • Maintain control of the game, including managing bets, enforcing rules and monitoring player behavior for any signs of cheating or suspicious activity.
  • Communicate with floor supervisors regarding any issues or irregularities that require attention.
  • Support colleagues during busy periods or when additional assistance is needed.
  • Take scheduled breaks according to the casino’s policies and regulations.
  • Adhere to shift rotations, which may involve changing tables, games or areas of the casino floor.
  • Once your shift ends, you’ll hand over the table and equipment to the incoming dealer, ensuring a smooth transition.

Handling High-Stakes Games

Most dealers love the idea of facilitating high-stakes games, watching them play out and, of course, the chance to capitalize on high-rollers’ wins. You’d be amazed at how generously some players tip when luck is on their side. Ever heard of Kerry Packer, the Australian media tycoon? He was notorious for his sizable tips. As one rumor goes, when Packer won $26 million gambling at the MGM Grand in the mid-1990s, he tipped every dealer on duty a hearty $2,500 — which totaled $105,000.

As exciting as facilitating high-stakes games can be, dealers need to be good with numbers and quick on their feet, accurately calculating payouts, handling chips and managing the flow of the game. They need to stay calm under pressure and ensure fairness and efficiency during intense gameplay. The question is, are you up for the challenge?

Interacting With Clientele

As mentioned, people who play casino games are usually quite a mixed bag. As a dealer, you’ll interact with people of different personalities, temperaments and levels of experience in gambling. Effective communication skills are crucial to providing exceptional customer service, addressing customer queries and creating a welcoming and inclusive atmosphere. Patience, tact and adaptability are essential qualities when dealing with a diverse clientele.

Of course, every dealer will deal with a rude or obnoxious gambler at some point. The key to handling this situation is to avoid reacting emotionally or taking their behavior personally. Remember that you represent the casino, so it’s vital that you maintain a professional demeanor. If a situation ever becomes unmanageable or the rude gambler becomes aggressive, it’s always best for dealers to seek support from floor supervisors, security personnel or other staff members.

How To Become a Casino Dealer

If you’d like to become a casino dealer, you’ll need specific skills (many of which can help you later in your career if you choose to start your own business,) training and qualifications. These include the following.

Technical Skills

A knack for mathematics is helpful for any dealer, enabling them to calculate payouts and handle chips efficiently. Manual dexterity is also essential for shuffling and dealing cards, as well as operating equipment such as roulette wheels or dice.

Customer Service Skills

Excellent customer service skills are vital to creating a positive experience for players. Dealers should be friendly, approachable and able to handle customer inquiries and concerns with professionalism and empathy.

Game Knowledge

You’re one step ahead if you already play casino games in your free time. Dealers must have a comprehensive understanding of the rules, strategies and nuances of various casino games, including blackjack, poker, roulette, craps and baccarat. Some dealers specialize in a single casino game, whereas others seamlessly move from one to the other.


Many casinos offer in-house training programs to educate and prepare aspiring dealers. These programs cover game rules, procedures, customer service and technical skills. That said, some states or casinos may require the completion of a certified dealer training course.

Licensing and Regulations

Depending on your country or state, dealers may need to obtain a license or registration to work legally. This typically involves a background check and compliance with specific regulations set by gaming authorities.

Play Online Casino Games at BetMGM

Whether you aspire to become a dealer or you simply want to enjoy some downtime playing your favorite games, BetMGM is the online betting platform for you. It specializes in a broad array of casino classics, from online slots to casino table games (and even live dealer casino games to keep you on your toes.)

Register whenever you’re ready to explore the full offering.

Actress Vanessa Hudgens flipping casino chips next to the text "The King of Casinos"
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Our BetMGM editors and authors are sports experts with a wealth of knowledge of the sports industry at all levels. Their coverage includes sports news, previews and predictions, fun facts, and betting.

Our BetMGM editors and authors are sports experts with a wealth of knowledge of the sports industry at all levels. Their coverage includes sports news, previews and predictions, fun facts, and betting.