How Casino Dealer Skills Can Help You in Business

min read
Close up of a croupier handling cards at a blackjack table.
BetMGM Dec 06, 2023, 6:17 AM

Dealers have a key role to play in the successful operation of a casino. At the surface of the job description of a casino dealer, they’re responsible for running casino table games such as blackjack, poker, roulette, and baccarat. This includes determining winners, paying out winning bets, and collecting losing bets, among other things, while ensuring that house and game rules are followed. 

Dealers also need to have certain soft skills to interact with players and ensure customers have a good time playing casino games. After all, even the best casino games can fall flat if the table has a surly dealer. To perform these functions successfully, dealers must draw on an extensive skill set that combines technical and mathematical know-how with the ability to read people and situations. These hard-won and sought-after skills are highly transferable into the business landscape. Take a look at how casino dealer skills can come in handy in other business situations.

Reading and Dealing With People

If you had to spend a day in the life of a casino dealer, you’d see exactly how important it is to know how to read and deal with people. Whether you operate poker or blackjack tables, casino dice games, or roulette, you need to be able to pick up on the cues that tell you whether a customer is a potential troublemaker or cheat. You must also know how to deal with problematic situations. 

Applied to a business context, this ability is a major asset. Whether you’re working in an office or running your own business, you want the assurance that you can rely on your co-workers or partners, not to mention sussing out any potential business rivals. Evaluating their motives and intentions will help you see things clearly and make the right calls. It’s all part of the ongoing process of risk assessment that all successful business people carry out. That’s why doing business and making deals is often compared to playing a game of poker. You must read your opponents and weigh the risks before making your next move.

Stellar Communication Skills

Dealers are in constant, direct contact with the players. They need to make sure that they’re giving friendly customer service, but they also need to be able to effectively convey information, such as the rules of the game or the casino rules. This involves actively listening to what other people are saying, looking for ways to help them, and conveying important information so everyone can understand. Communication skills are a vital part of business — facilitating smooth interactions and contributing to an enterprise’s overall success.

In the business world, communication is one of the most important soft skills for success. Effective communication is a cornerstone for building strong relationships with clients, colleagues, and stakeholders. Dealers, through their constant interaction with diverse groups of players, develop a special ability to adapt their communication style to suit different personalities and situations. This adaptability is a transferable skill that proves invaluable in negotiating deals, managing conflicts, and fostering collaboration in business settings.

Being a Team Player

Whether they’re running land-based or live dealer games, the best casino dealers know just how to create a fun, welcoming atmosphere at the gaming table; an important part of that is keeping your ego in check. Casino games are all about the players’ entertainment, so you don’t want to show off your own knowledge, boss them around, or make them feel bad in any way. 

This applies equally to business relationships. If you plan on being a business success, you need to know how to get the most out of the people you work with. That goes double if you want to be a business leader. This is why teamwork is one of the most important soft skills for business professionals to have. In the same way that a casino dealer is responsible for ensuring that the players at their table enjoy the game as much as possible, business leaders are responsible for maximizing their personnel’s potential for professional growth. If you can be equally invested in the success of the people you work with as you are with your own, you’re well on your way to being the kind of team player who succeeds in business.

Being Organized

To run casino table games successfully and fairly, dealers must be super organized and keenly attentive to detail. Imagine you’re in charge of a roulette casino game. You must monitor players’ bets, operate the wheel, and continuously calculate and pay out wins (in chips). And you have to do all of this really fast because, typically, your performance is being monitored by a camera (or two). Dealers who are slow, clumsy, and disorganized don’t keep their jobs for long. This high level of organization is one of the many business skills that can be seamlessly transferred from a casino table to an office boardroom.

Organization is the foundation of any successful business, and the ability to organize important documents such as databases, tax forms, sales reports, and contracts is absolutely critical. If you don’t keep such documents ordered and dated, you won’t be able to review performance and assess how your business is evolving. Imagine the chaos at a roulette table where the dealer can’t keep up with the game. You want your business to be the opposite of that.

Public Speaking

Casino dealers have something in common with popular motivational speakers such as Dave Ramsey, Tony Robbins, Louise Hay, Chris Gardner, and Suze Orman. They know how to get in front of people they’ve never met before and keep them entertained while educating them on a specialist subject. Dealers have to be able to educate players on the rules of the game at any time, and their explanations have to be engaging, authoritative, and clear. They also have to take feedback from their customers and handle any objections or misunderstandings so that the game can flow. This is a fantastic skill to have in business. If you can speak well in public, you’ll do much better in training, presentations, negotiations, and – especially – sales. Excellent messaging is the key to “moving the needle,” as the success of companies like Apple, Uber, Netflix, and Disney proves, and you can get started by talking to people playing blackjack in online casinos.

Problem Solving

All dealers have to resolve problems at some point. Often, this involves players who have trouble accepting that they haven’t won their bets. Dealing with such difficult customers takes exceptional dynamic problem-solving skills. You have to assess how to pacify a particular individual (every customer is different), avoid upsetting other players, and even gauge whether to call in security. Thinking on your feet while keeping a cool head is an asset in any business situation. The nature of the problems you’re called upon to solve may differ, but the instincts gained from playing casino table games will always stand you in good stead.

Keeping a Cool Head in Tense Situations

Working as a casino dealer demands more than just the ability to shuffle cards and manage game tables. It requires high emotional intelligence, self-control, and integrity, especially when faced with tense situations. Casino dealers are frequently confronted with high-stakes scenarios, such as managing disputes, handling irate players, or overseeing large sums of money. The skills developed in these pressure-filled moments are essential business skills.

The ability to remain composed and make sound decisions under pressure is extremely important in business. It’s a key part of effective leadership and problem-solving, and integrity, a cornerstone of the casino industry seamlessly translates to ethical decision-making in business. Whether diffusing conflicts, managing finances, or navigating complex client interactions, these simple skills of a casino dealer can prove essential for success in the broader professional landscape.

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Actress Vanessa Hudgens flipping casino chips next to the text "The King of Casinos"
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Our BetMGM editors and authors are casino experts with a wealth of knowledge of the online casino industry at all levels. Their coverage includes company news, game reviews, how-to instructional articles, strategy guides, and editorials showcasing BetMGM’s superior product and game library.

Our BetMGM editors and authors are casino experts with a wealth of knowledge of the online casino industry at all levels. Their coverage includes company news, game reviews, how-to instructional articles, strategy guides, and editorials showcasing BetMGM’s superior product and game library.